"They accept and even encourage orders through their app, yet they are unable to fulfill the orders. They do not notify customers of this when confirming the order. In my last order, I was missing an apple pie and part of my fries. Although I received the other items, such as a cheese dip and sweet chili dip, the experience was still disappointing.
My advice is to check your order before leaving the restaurant, especially for sauces. On two occasions, I received food items that were not edible, such as the veggie deluxe and selected items that were overcooked and hard. The drivers who deliver the food are often rude and lack good hygiene practices.
This review is disappointing, and I hope that the franchise owners take note and make improvements. I will continue to leave reviews on TripAdvisor, and I hope to have something more positive to report next time. On a side note, the McDonald's at Enstone Court has a 95% accuracy rate, so perhaps this location could learn from them."
