"Service was poor! Food was great, albeit on the pricey side, but the quality and portion sizes were fantastic. Unfortunately the kitchen is severely let down by the front of house staff. This may be because we were seated in a separate room to the rear since other people mention the staff being very attentive. Upon arriving we were sat and given menus, when asked what drinks we would like, i asked what ales were on tap, the response was 'Lots ' followed by a blank stare, so i went to the bar to see for myself. There were 3 ales, surely not too many to remember! We also asked for 2 glasses of merlot, a couple of minutes later i was advised they don 't sell merlot by the glass, but they have Malbec instead, that 's fine. Another 5 minutes pass before they then tell me they don 't have any Malbec, I was starting to get bored by this point so just asked a bottle of the merlot, and was instead given a bottle of Malbec! After returning to the table with our drinks, our food orders were then taken, and no issues here at all, food was brilliant, nice rare beef, succulent porchetta with crispy crackling, praise all round from our table. Unfortunately no one came to check how the food was so we didn 't have an opportunity to ask for some table water, so another trip to the bar to ask. Politely mentioned to the manger that it would have been good to not have to come and ask, to which he was very grateful to be told this, as apparently so may people just leave bad reviews instead, but then he still didn 't bring us any water!! 20 minutes after finishing the meal there was no sign of any staff again, so i went to the bar to ask for the bill, this was bought out fairly promptly. but after another 10-15 minutes it was clear there was card machine coming, so yet another trip the bar to pay. The staff are all very young and green, which is no problem if they a good manager to lead and train them, unfortunately this is sorely missing, instead he just flaps around. I expect a newly opened venue to have some teething issues, but they have been open for 4 months, so the service really should be up to speed by now Price per person: £30–40 Food: 5 Service: 1 Atmosphere: 3"
