Phone: +441912331122
Address: Milburn House The Side, NE1 1PR, Newcastle upon Tyne, United Kingdom
City: Newcastle upon Tyne
Menu Dishes: 5
Reviews: 8408
Website: http://www.eltorero.co.uk
"Gluten free options on the menu aren't there. My whole family were excited to see so many GF options. We ordered 7 dishes and a bottle of wine. A 7 dishes were labelled gf on the menu. The waitress didn't ask if we had any allergies, so when she finished writing our order down, I checked they were GF. She pointed to one potato dish and said no it wasn't GF. So we agreed to order the other 6 dishes. The first dish came and was tasty. Slowly after 3 more dishes came, all the meat/chicken dishes. We waited for the other two which were rice based, nothing came. Noone came over for us to ask where our other dishes were. A young tall lad was throwing other people's plates onto tables without even a smile and our waitress had disappeared. We ate the meat dishes, drunk the wine and decided to call it a night. The waitress appeared so we asked for the bill, which came quickly. Checked we hadn't been charged for the other missing dishes, fortunately not. Didn't bother leaving a tip as service was invisible. What we did eat was nice, but we weren't very full and stopped at a pub for crisps a bit later on. The meal and wine was £60. I felt disappointed that the place that looked so buzzing and potentially had a great menu for GF folk, could be so lacklustre and for want of a better word, decitful. Why put gf choices on a menu then not be able to produce them. Very worrying. Fortunately none of our party was ill, so the gf food we did have had no gluten. I won't be going back"
All prices are estimates on menu.