Heddon Street Kitchen

3-9 Heddon St, Mayfair W1B 4BE, W1B 4BS, London, United Kingdom

🛍 Meat, Cheese, Cocktail, Modern Cuisine

4 💬 2962 Reviews
Heddon Street Kitchen

Phone: +442075921212,+442075921373

Address: 3-9 Heddon St, Mayfair W1B 4BE, W1B 4BS, London, United Kingdom

City: London

Dishes: 35

Reviews: 2962

Website: https://www.gordonramsayrestaurants.com/heddon-street-kitchen/

"The problem with having an eponymous restaurant Mr. Ramsey is that when your staff mistreats its customers, it reflects poorly on you. The horrible service would have been comical had we not been celebrating a birthday and career accomplishment. The waiter rudely chastised us for not listening when he asked who wanted sparkling water and who wanted still, seemingly having complete amnesia from our order just 5 mins earlier. When we casually shuffled the waters to the right person, he offered, unsolicited, it is not my fault you received the wrong waters, you weren 't listening. Our jaws hit the table. Later, we attempted to smooth over Watergate by explaining that we could not hear him in the loud restaurant (he seemed to only mouth his words instead of vocalize them). He responded you can 't expect me to raise my voice. Why yes, that 's exactly what we expected. We ordered burgers (two medium rare and one medium well) and fish and chips. After we said medium rare, he seemed to mouth the words medium well but we couldn 't actually hear him, he was still mouthing words and our lip reading skills were not up to task. Oddly, our food arrived less than a minute after we placed our order and when we inquired of the food runner which were medium rare, he responded, with condescension that they were all medium well and the restaurant was not licensed to serve meat any other way. What a surprise. The bottoms of the buns were complet lt soggy, indicating that they had been prepared long before we ordered them. Had it just been bad food, we might not have sworn off future visits to your restaurants. However, the fact that the staff felt unapologetically entitled to berate us is something that we can 't get past. That behavior comes from the top. Badly done Mr. Ramsey. Badly done indeed."

Menu - 35 options

All prices are estimates.

DamonG DamonG

The set menu is very poor, some of it not available even though only three choices. Started greasy, main (lamb ribs) fatty not what I expect from a Gordon Ramsey restaurant.

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Reviews

Opentable
Opentable

HEDDON kitchen it’s a must in London from food we love the fish and chips and chicken butter) trough the service edouardo was really taking care of us. Everything is excellent


Opentable
Opentable

Food was great. Service was a fine. We noticed that after we left we were charged for two extra beers. Not a huge deal but would have gladly taken the drinks if we knew we had paid for them.


JohnM
JohnM

Amazing food, the gentleman who waited our table was so helpful and very attentive. We forgot our bag which actually had a gift for our dog and he caught up with us to return it. Very kind. Thank you very much.


SOMBILI
SOMBILI

The food was delicious and the service from Andres was excellent, one of the best we’ve ever had in London. He was professional and friendly, advising us on non-alcoholic beverages and starters, and very efficient.


Jeffa
Jeffa

The food was average for high prices. Service was extraordinarily slow. It took 50 minutes between appetizers being completed and main courses to arrive. The four plates all came at different times. No recommended.


Opentable
Opentable

Edwardo greeted us and was an absolutely amazing host as well as our superb server, Andres. They made the evening extra special. The food was delicious. Fried cod was excellent as well as the sushi and steaks. Cute location! We loved it!


Opentable
Opentable

Food was pretty good. Atmosphere was great. Service was horrible. Our waiter only came over to get our drink order and food order. We were seated at 7:15pm. Ordered around 7:30. We did not get our food until 8:45. Our apps came out at a reasonable time then sat for another hour with no service from our waiter. He did not even come check on our table. After voicing our concerns that all the tables around us had ordered and finished their food before we got ours, the waiter had another server finish our dinner. Will not return or recommend.


Opentable
Opentable

Definitely worth stop for ice cream bar alone. But every starter, entree, and drink was well done. We were in upper level which was definitely the “family friendly” section. Only issue we had was that the waiter forgot to put in one of our main dishes and while they offered to quickly make, we were honestly okay sharing portions of everyone’s mains since they were so generous. They definitely did what they could to make up for the miss but it was clear by end of meal that they were ready to shutdown for night and have us leave around 9:15p. Staff was very nice but could definitely tell they were done for the night.


Opentable
Opentable

The problem with having an eponymous restaurant Mr. Ramsey is that when your staff mistreats its customers, it reflects poorly on you. The horrible service would have been comical had we not been celebrating a birthday and career accomplishment. The waiter rudely chastised us for not listening when he asked who wanted sparkling water and who wanted still, seemingly having complete amnesia from our order just 5 mins earlier. When we casually shuffled the waters to the right person, he offered, unsolicited, it is not my fault you received the wrong waters, you weren 't listening. Our jaws hit the table. Later, we attempted to smooth over Watergate by explaining that we could not hear him in th...

Categories

  • Meat Explore our mouth-watering meat selection, featuring expertly grilled steaks, tender chicken, and flavorful lamb dishes, each seasoned to perfection for an unforgettable dining experience.
  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
  • Cocktail Delight in our curated selection of cocktails, each crafted to perfection. From timeless classics to innovative new creations, enjoy a symphony of flavors in every sip.
  • Modern Cuisine Modern cuisine blends innovation with tradition, offering dishes that push culinary boundaries through creative techniques and contemporary presentation, creating a unique and memorable dining experience.

Amenities

  • Beer
  • Wine
  • Amex
  • Banquet

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