Phone: +443304605535
Address: Junction Of, Etruria Rd, Potteries Way, Stoke-on-Trent, United Kingdom, Parklands, Lyme Dr, Stoke-on-Trent
City: Parklands, Lyme Dr, Stoke-on-Trent
Dishes: 14
Reviews: 5771
"Utterly depressing. I've been a few times, the last time being a few years ago and I couldn't remember why I'd not been in so long. My recent visit reminded me of why and after seeing they have not made any improvement in that time, I have no intention of going back again! The service in this place is abhorrent! Even during particularly quiet times (we went at 3pm! The customer service is non-existent. Our server put in the bare minimum. She basically just took our order (after we'd waited 20 minutes or so and delivered half of it (we had to ask twice for the other half and we were left for the duration of our visit without actively being attended to, and even when we were, this was only a result of us flagging down our server... not as a result of our server offering so much as the basic level of customer service. This includes being sat at a table for half an hour with our used plates not being removed, no offer for more drinks or dessert (which we had every intention of ordering before being so infuriated with the lack of service that we gave up on that! and no suggestion at bringing the bill. For a place to charge such an absurd amount for food, diners expect a certain level of customer service which this establishment fails to provide. They should either lower their prices or drastically improve the service because at the moment diners are not getting the service they're paying for! I'd be amazed if people aren't constantly getting up and leaving without paying after waiting 30 minutes for so much as a glimpse of their server!"
Menu - 14 options
All prices are estimates.
Wings
Crispy chicken wings, tossed in your choice of sauce, served with celery sticks and blue cheese dressing.
Nachos
Crispy tortilla chips topped with melted cheese, jalapeños, and fresh salsa.
Coleslaw
Crunchy cabbage and crisp carrots mixed with creamy dressing for a refreshing side dish.
Brownies
Rich, fudgy brownies packed with chocolatey goodness, perfect for satisfying any sweet craving.
Cheeseburger
Juicy beef patty with fresh lettuce, tomato, pickles, and melted cheese, all packed in a soft burger bun.
Ribeye Steak
Juicy, tender ribeye steak grilled to perfection, featuring rich marbling and bold flavor.
Sweet Potato
Roasted sweet potato seasoned with herbs and spices, served with a tangy yogurt dip.
Chicken Wings
Crispy chicken wings seasoned to perfection, served with a tangy dipping sauce.
Sesame Chicken
Tender chicken pieces coated in a delicious, savory sesame sauce with a hint of sweetness.
Dulce De Leche
Sweet, creamy caramel sauce, perfect for drizzling over desserts or enjoying on its own.
Chicken Strips
Crispy golden chicken strips fried to perfection, served with a side of tangy dipping sauce for a delightful taste experience.
Chocolate Cake
Rich and moist chocolate cake layered with creamy chocolate frosting for the ultimate indulgence.
Chicken Burger
Grilled chicken breast, lettuce, tomato, and mayo on a toasted bun. Deliciously satisfying and perfect for any meal.
Brownie Sundae
A rich, fudgy brownie topped with creamy vanilla ice cream, whipped cream, and a drizzle of chocolate sauce.
Keef
Shame about the kids running riot...but appreciate the complimentary coffee Food: 4 Service: 4 Atmosphere: 1
Address
Reviews
Kate
Stood waiting to be seated for at least 10 mins Front of house girl was also waiting on. Service very poor, wasted an hour for food. Wont be returning Food: 3 Service: 1 Atmosphere: 4
Trymore
Nice Parking: Easily accessible Meal type: Dinner Price per person: £50–60 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fridays Ribs, Chicken Wings Parking options: Free parking lot
pete
Gets 1 star because staff were very good. As for the rest... Place was very cold. Food over priced eg £14.80 for a salad food itself was poor quality. Bland beer £6.80 a pint !and not priced on the menu so you did not know how overpriced it was. Garlic bread was rock hard. Fries came loaded with salt. Will not recommend and will never go again.
Angel
The Waitress was polite,friendly and chatty, which I loved. She gave us plenty of time to order and the food was perfect. Thank you, we dont get together very often, so it makes the experience even better when staff and food add to the joy. Thank you Service: Dine in Meal type: Dinner Price per person: £100+ Atmosphere: 4 Recommended dishes: Garlic Bread
Michelle
We visited Thursday 4th January 2024. The place was freezing and all diners sat with coats on. Asked if heating was on and staff said it was hot. I suggested they looked at all the customers with coats on. Nothing done. The food was very overpriced and images in menu certainly didn't match the food images in menu. I would not visit again Service: Dine in
Michelle
We visited Thursday 4th January 2024. The place was freezing and all diners sat with coats on. Asked if heating was on and staff said it was hot. I suggested they looked at all the customers with coats on. Nothing done. The food was very overpriced and images in menu certainly didn't match the food images in menu. I would not visit again Service: Dine in Meal type: Dinner Price per person: £30–40 Service: 1
Ilka
Sadly not the experience we were expecting. Slow service to start of with, got worse after waiting for our food for over an hour we were told someone 'bumped ' it of the system. Yes we got offered free starters that we didn 't really wanted. Food took another half an hour and to top it off the manager never came over to offer his apologies, had to hunt down a waiter to pay the bill. Will noy be returning. Service: Dine in
Ilka
Sadly not the experience we were expecting. Slow service to start of with, got worse after waiting for our food for over an hour we were told someone 'bumped ' it of the system. Yes we got offered free starters that we didn 't really wanted. Food took another half an hour and to top it off the manager never came over to offer his apologies, had to hunt down a waiter to pay the bill. Will noy be returning. Service: Dine in Meal type: Lunch Price per person: £20–30 Food: 3 Service: 1 Atmosphere: 3
Sonia
Utterly depressing. I've been a few times, the last time being a few years ago and I couldn't remember why I'd not been in so long. My recent visit reminded me of why and after seeing they have not made any improvement in that time, I have no intention of going back again! The service in this place is abhorrent! Even during particularly quiet times (we went at 3pm! The customer service is non-existent. Our server put in the bare minimum. She basically just took our order (after we'd waited 20 minutes or so and delivered half of it (we had to ask twice for the other half and we were left for the duration of our visit without actively being attended to, and even when we were, this was only a r...
Categories
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Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
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Grill Succulent meats and fresh vegetables perfectly cooked over an open flame, delivering rich smoky flavors. Savor tender steaks, juicy burgers, and tangy marinated kebabs, all grilled to perfection for an unforgettable dining experience.
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American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.
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Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.
Amenities
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Wifi
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Takeout
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Delivery
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Wheelchair Accessible
