"After over 50 minutes had passed with no update on our starters, the drinks were eventually offered to us for free. Our starters finally arrived, but to our surprise, the kids' meals were missing. This led to another long wait before the main courses were served, and by that time, the kids hardly touched their food.
My trip to the restroom was an ordeal as well; the taps sprayed water all over the floor, and the cracked seat pinched my skin, not to mention the hygiene concerns with all the bacteria there—it was quite unsettling (see photos). We ordered at 5:15 PM and didn’t eat until 7 PM. When we finally wanted to pay, we faced another delay and didn’t leave until 7:45 PM!
While the food itself was edible, we were so far past hunger by then that only one of us managed to finish their meal. It was a highly disappointing experience. You would think that after initially offering us free drinks, they would speed things up and be more attentive. Unfortunately, that was not the case. Even when it came time to pay, we had to wait for the card machine to arrive. While we received apologies for the delays, they felt too little, too late. We didn’t complain to the manager, but we certainly won’t return!"
