"We arrived to Cas Sabino to have something to eat and after ordering drinks, we were informed by waiter that the kitchen was closed. That was fine by us but we were a bit disappointed as we wanted to eat. The waiter was very pleasant and apologised. After a few minutes he brought a couple of snacks to the table olives and peanuts) that we haven't asked for, he apologised again.We thought these were free as it is the custom in some bars in Spain to offer a small snack when you have an alcoholic drink. When we asked for the bill, we asked the bill to a lady working there as the previous waiter was not there. She brought the bill and when checking this, we realised that we had been charged for the snacks. As we asked the lady why we have been charged for this when we didn't ask for it and certainly were not informed by the waiter that we will have to pay for it, she literally flipped and went into a rage and accused us of lying, she became very aggressive towards my self so much so my husband had to intervene and my poor mother had to go inside the bar to talk to one of the owners and explain what happened. I was so upset to be called a liar that I asked for the waiter to come and clarify that I was not lying. Conveniently he was already gone. The most shocking thing is that when I asked her if she was the owner, she told me she was. I am utterly shocked by the way I was treated by this lady. She has got no manners and lacks any customer service. We didn't get charged for the snacks at the end this lady even went as far as ripping off the bill where the snacks were listed) but we would had paid for them if this lady didn't react the way she did. Would not recommend and would never go back."
