East Dunbartonshire
Oregano At The Eagle Lodge

Oregano At The Eagle Lodge

2 Hilton Road, G64 2PN, East Dunbartonshire, United Kingdom

Steak • Pasta • British • Scottish


"Wish we had read the reviews for this restaurant before eating here but I’m afraid The Oregano restaurant is in need of some decent management. There were five of us dining and we were placed at a table so near the disabled toilets that we could see right into the toilet when the door was opened……not exactly a view you expect or want when dining. Our main issue however was the time that we had to wait for our main meal- almost one and a half hours. We did check with the young waiter who was very polite and respectful if our food would be coming soon and he did check for us as requested. When the food eventually arrived, the soup that my elderly mother had waited patiently for was stone cold and had to be returned. No excuses for this as many tables around us were empty and only a few tables in the Glasshouse were occupied- so it certainly didn’t look busy. We didn’t order deserts as we couldn’t face the wait again. Such a poor experience and this spoiled a birthday celebration for us. When people are paying to dine they deserve a much better service. When the bill came we had been charged almost £18 extra for drinks that we didn’t have. On speaking to the manager he resolved the bill issue but initially tried to lay the blame for the extensive wait on the young waiter who had been exemplary and then tried to justify the hour and a half wait as though it was acceptable. He did say that they they would review it in a staff debrief at the end of the night but my guess from reading previous reviews is that nothing will change. The Eagle Lodge seems to do ok in catering for weddings and perhaps they put much of their resource into this…….but I don’t see how the restaurant can survive if they continue to treat customers like this. Given the number of poor reviews on this site alone- management need to take responsibility."