"VAPIANO wanted to be Italian but it was a failure in terms of decorum: too impersonal, bland. There is no restaurant service, everything is done by QR code: we have removed the human element from the restaurant. If I had known that we only served samples, I would have gone elsewhere: small plate for the main course (rice with mushrooms), the rice was undercooked and yet we waited almost forty-five minutes to be served. Desserts should be avoided: chocolate mousse, not homemade, or pistachio tiramisu. I am really disappointed."
