"I don't usually do reviews but the service that we received today, mainly me, was terrible. We decided to go to the Zugspitze today while we have stayed for a week in Germany. After waiting for a while, which is ok because it was crowded, we were seated and gave our order to Franzi. She was absolutely terrible. We ordered brats and pretzels, goulash, salad, beer, and water. Everything came except for the salad, which was mine. I happened to catch Franzi as she was clearing a table and asked her about the salad, thinking maybe it was forgotten because it was busy and things like that happen. She snapped at me, 'you're not the only person here, look around, you're not the only one I'm waiting on,' and walked off. I was absolutely humiliated because this was said very loudly and in front of the table next to us. She came back, dropped the salad off and stormed off again. Yes. She was busy. Yes, I realize that. But I also realize that I ordered a salad and not a complicated meal. She came by our table only when she HAD to and never to see if we may have needed anything. However, the German table next to us was waited on quite well and she often stopped by ensuring that they were taken care of well. What made me feel slightly better was how absolutely rude she was to the table of Americans that sat down across from us as we were finishing up. She was speaking with the couple next to those Americans and the American man spoke up and said, 'Hello,' in a conversational way, to which she responded, 'You wait your turn, it is not your turn.' While I understand that people have bad days or get flustered when they are busy, that is absolutely no way to treat customers. Period. The ONLY reason this has two stars is because Andrey was absolutely phenomenal and one of THE nicest people I have met since I have been here."
Garmisch-Partenkirchen
