"The visit started off well. The guy who seated us, seemingly the manager, was great. The people skills were there and he helped my colleague with their gluten-free options with a thorough run through of the menu. Very happy, and the menu looks good. Our server arrived, and when asked ‘what size’ the cokes on draft are, he proceeds to estimate the size of the glass with his hands (which well exceeds even a Johnny Depp mega pint). On arrival, it turns out the size was what seems like 330ml, and there was a mix-up with our cokes/diet cokes which the server had to sort, before returning to our tables with two wet glasses, which left our table in a state as it was on a slight slope. Ok, no bother, it’s not a big deal. The wait for the food was not long, especially since we were glad the food seemed home-cooked, according to the menu. Considering we paid £11.50 each for our meals, we were very happy with that! Until it arrived. It is, no joke, the saddest plate I have ever seen. We were so shocked, that we were just staring at our plates for a minute… … only to realise that we had not been given cutlery, and no server was around. For a long while. Finally, we got up and walked over to a station and grabbed it ourselves. Paying up was just a painful experience, when we asked for two itemised receipts. We got two copies, and I had to explain that they need to be split in half so we can claim it back. Off he went again, a second time. For a long while. Again. I work in Michelin dining, and I always hesitate leaving reviews of substandard visits. It’s unnecessary, and especially when you get what you pay for. This, however, was sadly just a waste of money, as we left wishing we had just gone Spoons. Sorry guys, better luck next time!"
Gloucester
