"Can I just start by saying that I am a fan of this place and enjoy some of the curries very much. However, last night, 3/6/23, was simply too much to contend with in terms of customer service. My partner and I ordered two curries, a nan, pakora and a bottle of juice. After waiting for a good hour and a half for our food to be delivered we decided to phone and ask what was going on. During the phone call we were told that they didn’t know what had happened to the delivery and that they would send us out a fresh one. 10 minutes later we get a phone call. This is when our jaws hit the deck. The girl on the phone told us that the order had been delivered so the delivery driver said so) and basically that they didn’t know what to do! My partner then really started to lose the plot at this point, as we had been sitting in our living room for the entirety of the 2 hours since we had placed the order. It was then that they basically accused my partner of telling lies and that we had fabricated the whole thing!! As if we would eat all that and then phone to pretend we hadn’t had our delivery. Seriously! After my partner asked for a refund, she was told that they would have to phone the manager and get back to us. This is when I lost my composure and started shouting that I would phone the police if our money wasn’t returned as we had basically been robbed. After driving down to the establishment, our money was returned, but not an explanation was given for our ordeal in simply trying to have our dinner. My theory is that because it was a large order, the delivery driver has given it away to friend or family and told a pack of lies in saying that they ordered the food. Absolute disgrace in terms of how the treat the customer!! And for good measure the girl on the phone seemed to find the whole situation amusing. It wouldn’t be that if we had went in to the restaurant and just lifted 30 quid out the till. Just lucky the situation was resolved before police became involved!"
