"Christian visitors to Holy Island for the day (30.08.23), I was with my sister and her three young girls, whom I was visiting in Newcastle. It was the most beautiful day and we thought we would have a quick bite before driving back, enjoying the view, and we found an empty table so thought this a likely possibility. I waited at least 5 minutes for someone to speak to me, despite there being three people behind the bar. From memory one of them was young and on her phone. No one addressed me. I then politely asked the older woman (who seemed like the manager, and who ended up walking past me) for a menu. She rudely and haughtily told me that unless we had booked we could not be served, including drinks (you 'd think pubs would want as much money as possible; this woman acted as though she couldn 't care less about travellers). Was any outside table marked 'reserved '? No (see photos). I felt really unwelcome. And I see other reviews have mentioned the same behaviour. This woman needs some serious customer service training...! So we went across the road to the Crown and Anchor who, though they had run out of mains (I think because of bookings) couldn 't have been nicer and more hospitable. They bent over backwards for us. They provided the girls with nuggets and chips, and we had a lovely time in the beer garden. The locals both inside and out were very welcoming and chatty. It is less smart than the Manor but I would take a great atmosphere over a gentrified interior, any day. In short, the Manor 's treatment of us marred what had otherwise been a special day. Shame on them."
