"I would give 0 star but unfortunately this option is not available. We have seen the great reviews of this place and since we love pizza, we wanted to give it a try. Together with my wife and years old child, we drove tonight...from Strasbourg and arrived around hrs. We found a table straight away, although the place was superbusy. Actually in mins after we arrived, people were queuing at the entrance, which only shows how sought after this place is. Also, the atmosphere was good, lots of happy faces and good energy. That's when the disaster started. Firstly, we were seated at a big table alongside few other people, which we didn't mind, as we could see how full the place was. What was weird, was that waiters moved rows of customers from our table in minutes and we could see also other people raised from their tables in order to efficiently occupy the space to the maximum. Even though a little bit awkward, the atmosphere was friendly and the customers didn't seem bothered. We ordered beers one large and small, unfortunately being told that they don't serve small beers?! Ok, as I said everything was positive, so we didn't mind, we took two large beers, although my wife doesn't drink that much. We ordered two pizzas and could see ourselves still waiting after hour. Actually, at the one hour and minutes mark, I asked for another beer : they know what they are doing. Anyway, the atmosphere was still good and we didn't mind. After around and mins wait without being told when we ordered that the wait is that long, the pizzas arrived. Absolute shock! My wife's Vegetarian Pizza didn't have any mushrooms and my Quattro Stagione was actually a Duo Stagione only ham and olives!!!. No mushrooms, no artichokes. I was speechless. I wanted to speak to the waiter but I had to wait for another minutes till I could grab him, as he left pizzas and ran to other tables. I explained to him, he took the pizza, came back after minutes and admitted that they have no mushrooms but he could put artichokes and green peeper. Since I was exhausted by then, I said that's fine not a problem. Meanwhile, my wife and child were starving, they started to eat the pizza even if it was a Vegetarian with onions, peppers and mushrooms That was all! During my next wait another minutes I was wondering if they will make a new pizza or add ingredients to the old one? Even if the second option, I was saying in my mind that I will take it, I was pissed of at that moment. Of course, the second option was the chosen one, the waiter came back with same pizza I knew it as I started slicing it initially only on one side but what do you know?! the green peppers and artichokes were indeed abundant, however they were raw and the pizza was stone cold!!!! So what they did, they took it, threw the RAW VEGETABLES on it and brought it back! Without even heating it! I have to say that was the completion of my most disgusting dinner experience ever! I travel to so many places, not all my experiences were great but what happened tonight is beyond any imagination. The final shot was when we stood up, I took the pizza all the way to the kitchen, handed it in and advised that it was cold and vegetables raw and asked for the bill. I paid the bill and expressed my disgust toward this horrible experience toward the guy whom I was paying probably the master waiter ... who smiled very relaxed at me and said : I'm sorry! How can this be possible? It was the absolute humiliation. Their attitude was like 'we don't give a sh it about you, we have customers waiting in the queue to spend their money in here'. It is shocking, disgusting and incredible attitude. They might have thousands of customers but for sure they will not have me or my wife ever crossing their door. Even though many of the clients of this place are really happy, hence the reviews, I am sure that what happened to us tonight was not the first time or a mistake. That was despise towards the customers due to business doing too good"
Offenburg
