San Bartolomé de Tirajana
El Toro Grill

El Toro Grill

Bahia Feliz Shopping Center, 35107, San Bartolomé de Tirajana, Spain

Pizza • Vegano • Español • Mediterráneo


"Arriving at shortly after 8pm, a table was made ready for my wife and I on the balcony and a menu provided. The waiter seemed full of bonhomie and we looked forward to eating in El Toro. Quickly the apparently only waiter returned to take our order. A wine list was not offered and I was told I could have Spanish red Rioja, which arrived cold. We then waited half an hour, with no approach by the waiter to explain or apologise for the delay for our starter to share, a simple bowl of nachos. On pointing out to the waiter as he visited another table that we had been waiting for something so simple as a bowl of nachos, his response was ‘What? Half and hour?” On saying that the service was not good, particularly for such a simple starter, and that we were not prepared to wait any longer he said “It’s not my fault” twice and walked off before I could discuss further. After another five minutes, our starter arrived, not a bowl of nachos, but a plate which quite clearly had been thrown together following my complaint. Our order had been forgotten I’m sure. The guacamole was a liquid sauce as was the chilli sauce and the sour cream was frozen. I tried to say to the waiter that as the front of house representative his customer skills were lacking and there had been no attempt to apologise or offer an explanation other than it not being his fault. I told him we no longer wanted our meal but would pay for what we had received. “You’re not my father” was his response as he walked off again. We tried to eat the nachos but the desire had gone when the waiter returned after another five minutes to say our food was ready. I reminded him we didn’t want the food as advised earlier. He then said “Pay the bill and get out”. We left the nachos half eaten, the wine half drunk as well as the bottle of water. We went to pay for what we had and asked to see the manager, who the waiter was quick to say wasn’t there. However, the cashier listened to our complaint, forgave the bill and called over the waiter to discuss our problem. The man was most aggressive calling us ‘stupido’ and refusing to listen even to his colleague. What a miserable hour we spent there."

El Gaucho

El Gaucho

Avda. De Tenerife, 35100, San Bartolomé de Tirajana, Spain

Pizza • Pastas • Asador • Parilla


"The second star is for Paul outside! Was very excited about eating here until me and my friends were ignored for 20 minutes. A couple came in after us and immediately served their drinks plus a basket of bread. Again my table didn’t receive this and were again ignored, when we finally ordered our drinks these took another 25 minutes to arrive. 20 minutes later the very abrupt waitress took our order, i repeated the way in which I wanted my steak cooked 3 times which was medium well done and she repeated this back to me. When my food came it was medium rare and still had a pulse, the waiter then told me it was cooked medium rare, I sent this back and AGAIN waited 20 minutes for them to bring me whole new steak, by this time it was 9:25 and we had already been seated over a hour. I left the restaurant unfed and when I asked for the bill the waiter complained that I was not prepared to pay for the steak that I did not get. The waiter began talking to us in a very abrupt manner as he wasn’t happy about this. He then returned with the updated bill on which there was a €4.50 charge for bread that we did not order, eat or receive due to being forgotten about. I would not come here again due to all of the above, Paul who works outside bringing customers in has been let down by the waiting staff never again, only plus was Paul outside. I will also add that the waiters ignored 3 tables of British people but ere happy to give 5* service to local residents"