Southwark
Vineyard Greek Taverna

Vineyard Greek Taverna

3-5 Camberwell Grove, SE5 8JA, Southwark, United Kingdom

Meat • Greek • Salad • Chicken


"I have been going to this restaurant for years and years and so have my family and friends and so I was very upset when I went there yesterday with my family to be treated appallingly by some new waitresses that were serving us. Food was good as always but service was atrocious and made me very uncomfortable to the point my uncle swapped seats with me! We had just finished eating our starters and the waitress came over to clear table and asked if we wanted our mains yet to which we asked if we could have 5 or 10 minutes before. She said we'll it will take about 5 to 10 minutes to cook to which we replied perfect. My partner and uncle went out for a quick cigarette I must add the restaurant wasn't busy and then 3 of the waitresses started talking about us asking for 5 or 10 minutes more before our mains and they were looking at me directly and then laughing I started to feel really uncomfortable. My uncle and partner came back in and I told them what happened then I could see one of the waitresses who was the same one talking about us really staring at me. We caught eyes and she just continued to stare and then rolled her eyes at me giving me a dirty look! This was the point I swapped seats with my uncle as he and my partner had seen her do it aswell. Our mains came and I wasn't enjoying my time after that I was really upset to be treated like this in what was one of my favourite restaurants! The manager came over and asked if everything was OK and my partner said not really and we told him. The waitress came over at that point and I told him it was her. To which he replied they would talk later and he did apologise a few times. She tried to make excuses and then he said she was new and perhaps didn't realise she was staring so much and then he gave some more excuses to which my partner replied look we will just leave it there. When the bill came I was upset to see he had not taken off the service charge for the awful service we received or offered us a drink on the house to apologise for our awful experience and for this reason I now won't be going back there ever again as I feel there was no customer service there at all! We were very good customers there and spend a lot of money there each time we go. I will miss the food there and Happy memories along the years but I feel so let down after the way we was treated there yesterday!"