"Had a trip here today and this is a specific post about the security and customer experience team following the loss of my phone. Long story short but the team, from the nice Irish cleaner/sweeper who I first panicked to, to Charlie in the security team, Paul the customer experience manager, and chatty Richie, the friendly PCSO, they were brilliant. The shops were notified, one person checked Facebook (thank you to the manager in I crack) and it was tracked down, located, collected returned to me!! Honestly team sweeping into action! It is only a phone but its scary to think how much many of us would lose if we did lose them! Thank you all involved and the lady who initially found posted my phone as lost faith in humanity restored!"
