"I have always felt that pizza express is a good way, as they know what they get and are not disappointed, but this branch was a completely different experience! we arrived for our booking early and realized that they were busy so that we are happy to wait for our table, but soon realized that our table was given to a family that came after us who had not booked. we got a table for four, although there were five of us so a bit squeezed. we then waited for minutes on our starter to get from the somewhat overdonated pizzas, the ice on my fiorentina was burned and I just sent it back so that it can be replaced by another rubber version. I asked for a green salad, but they were made of salate. the waitress then explained that the delay was because they were busy, but it was a Friday night so sure that would be expected? it was really disappointing and if they expect about it, a little more, for the height of customer service and food quality we can also have a mcdonald on the way to home. we hoped that a beautiful family would appear and that was just not that. we are not going back!"
