"I’m a big ice cream fan and have tried many spots throughout the city. I decided to try this branch at the recommendation of a friend, travelling an hour out of my way to try it. I was stupendously disappointed, both by the place and the ice cream they are apparently so famous for. I chose to sit in in the cafe upstairs so I could have a more elaborate sundae. I ordered a fudge sundae with some extra toppings. The ice cream itself seemed rather bland. The flavour wasn’t at all noticeable and the toppings were sparse at best. Additionally, there were definite problems going on within the staff. The waiter who served me was very sweet and made sure I had everything I needed, a very young man who was incredibly friendly. But there was a very unpleasant woman who was frequently back and forth throughout the place who I assume to be some form of management. The staff definitely seemed on edge around her and she wasn’t particularly pleasant when I stopped her to ask about the take away tubs this was only because she was transporting some. Her attitude rather upset me as despite the lacklustre sundae, I was rather enjoying my time there. I had planned on taking some home, hoping the tubs would be better when I could add my own toppings. Although, after this experience I decided to quickly get my bill from the (very efficient) waiter and leave immediately. I certainly wouldn’t wish to return and would recommend others don’t attend either."
