"A group of 12 of us booked to go here yesterday for bottomless brunch. The customer service prior to booking was excellent! The place was recommended to me as I wanted to celebrate my 40th I chose this place. The reviews also looked good. When we arrived we waited 20 minutes for our first drink, then noticed that the service for drinks was extremely slow throughout our two hour time slot. A few of us sat with empty glasses for a while and some of us even went to the bar to ask for another drink. Our waitress was busy and told us she would come over, again we waited so long. She recognised this and brought two bottles over to apologise stating she knew we hadn’t had the experience we should have had. I feel like, if you know you have bookings for bottomless brunch you need to be staffed appropriately and ensure the customers are getting what they booked and paid for. It put a bit of a dampener on things as this was a special occasion.we even cleared the table after drinks and food as it the dirty plates were just left in front of us even though we asked for them to be cleared . Food was lovely although didn’t have any cutlery straight away and when asked for this, we was informed that cutlery will come when all the meals are out. This made some of the food cold for a few of my friends and I feel this should have been provided before hand."
