"Good evening, On Saturday of this month (January), I made a reservation for people at Coast to Coast Restaurant and I always use open table everytime I go there with family, friends or my husband. I also use this (Open table) to any other nice restaurants in London and I have never had a problem. When we got there at the time of our reservation, the guy that was as the Host position or in the Reception welcoming all the people was so rude (he was bald as I donât have his name). We got there, said we had a reservation, and he said he didnât have anything then we showed him the confirmation from OpenTable and his words were: âI donât have anything, sorryâ. WHATS IS THAT CUSTOMER SERVICE. Is AWFUL. I get there can be some mistakes but it is unacceptable the way he answered to a place we go to enjoy with friends and then this just makes it not want to come back. I go to loads of different restaurants and they have never treated us like that. If they are not gonna have the reservations then donât promotion your restaurant in OpenTable cause it makes it an inconvenient believing you have something and then realizing you donât."
