9 Chilli Cheese Bites
Burger King

Burger King

Springfield Quay, G11 6EB, Glasgow City, United Kingdom

Burgers • American • Fast Food • Breakfast


"On Saturday 30th September at around 7pm we visited your restaurant at the Quayside in Glasgow. As I was placing our order the gentleman standing to the right of me unfortunately took a fit and slumped to the ground where he was, now unconscious. I proceeded to put him in the recovery position. I then asked your staff to call an ambulance and to get the first aider to come and help the man. He then proceeded to have another fit. To my utter dismay there was no-one first aid trained!! The duty manager Mark called 999 and was relaying back to me that they would not send an ambulance, so not only was I dealing with the man on the floor, I then had to take over the phone call and demand an ambulance straight away! Luckily as I explained the severity of the situation one was sent immediately. Your staff were completely out of their depth and had no clue how to handle the situation. I myself, have MS and have not been first aid trained in over 13 years. My daughter has been emotionally traumatised with what happened and is having disturbing nightmares, she is also having to sleep with me at 13 years old! She can't comprehend why her mother had to take control of the situation. I am also extremely angry that if I hadn't assisted the man the outcome could have been extremely different as your staff never even realised anything had happened. The restaurant was very quiet so there really was no excuse. Your staff were totally out of their depth and had no clue what to do. I would be very interested to know your work ethos regarding first aid training. My daughter suffers from anxiety and is completely traumatised from this and has told us point blank that she will never go into Burger King again."