"We were staying at the Principal Hotel and had dinner in The Refectory on our first night. The restaurant was quiet. We had a pleasant welcome and thoroughly enjoyed our starters. The main course (pork chop) was marred by sitting on a huge portion of red cabbage but otherwise very tasty. While we were eating our main courses, around 8.30pm, the staff first cleared all the lit candles from the unoccupied tables (i.e. the majority) and then removed the napkins and cutlery. They didn't start sweeping the floor or putting chairs on tables but we felt unwelcome and decided not to have a dessert or coffee. When we left, a door had to be unlocked to let us back into the hotel. This behaviour seems to us to be totally inappropriate in a fairly expensive restaurant and we would not use The Refectory again or recommend it."
