"This restaurant review is about the worst service the reviewer has ever experienced. They had made a reservation for the pre-theatre menu, which they had enjoyed at the Charlotte Street branch before. Despite being told by the reservation team that moving their table to 6.30pm would still allow them to have the pre-theatre menu, they were initially told by a waiter and the assistant manager that they could not have it. After some back and forth, they were eventually allowed to order from the menu. However, all the food came out at once except for the final course. When the reviewer's chicken dish arrived without the rice, they had to call over the waiter to address the issue. The salmon dish ordered by the reviewer's husband was overcooked and had to be sent back to the kitchen. To the reviewer's dismay, the same piece of chicken was brought back to them after being reheated, along with the cold rice from earlier. Throughout the meal, they felt judged for ordering from the pre-theatre menu, which left a sour taste in their mouth. They ultimately decided they would not return to Roka and would instead go back to Nobu, which they found to be far superior in every aspect."
