"One of the worst experiences i’ve ever had in hospitality. Firstly, I had a table booked via opentable which the host seemed to have no idea about. She asked us to wait at the bar until she got our table ready. 35 mins later, still waiting to have our drinks order taken, we were seated in the restaurant. This same host seated us and asked if we’d like any water for the table, to which we asked for a jug of tap water. This water never came. Another 30 mins go by, still no food or drinks order. We tried getting the attention of the waiters but no one would come over. Eventually a young man came over, who asked for our drinks order. We had no drinks menu so asked to see one. He took our food order first and then returned with a drinks menu. But no one came back to take our drinks order. Our starters then come out… still no drinks order. When delivering the food we asked if we could order some drinks, and this was the only time we could order drinks for the whole 3 hour duration of our meal. Once we’d had the food, we asked for a dessert menu. Baring in mind, our mains came out exactly 2 hours after the table was booked that shows how slow the service was. No one came to take this dessert order until another 35 mins later. We felt completely abandoned by all the staff. They then had the cheek to add a service charge on. I hate taking the service charge off as i work in hospitality myself but in this instant I was gobsmacked they even put it on. Wouldn’t return even if it was my last meal on earth."
