"Firstly, I am traditionally trained service professional. I tried to contact Wagamama directly, but there is a stupid questionnaire which does not leave much room to comment. First time in this restaurant, I studied the menu for a very long time, would have been nice if a staff member had come over to offer help. Waited a long time for my drink, which I watched sitting on the bar. I did adjustments no onion,chili) to my meal, no problem. Again, food sat a while on the kitchen counter before being brought to my table not busy, 5.30pm). After clearing my empty bowl I was not offered dessert or more drinks. Waited a while to catch someones attention to pay. I had my purse on the table, clearly ready to pay. Staff were slow and not very attentive. Personally, I do not like long nails and nailvarnish for waiting staff, which in a lot places is against H&S rules. The music was very loud. A casual, slow service is all the rage right now and might suit a younger client, but not me. Oh, and one thing i learned on my first day in restaurant training, do not touch a glass at the rim. Or the straw where people put their mouth. Management was sitting on a table next to doing the schedule, with biscuits and energy drink cans on the table. Not a good look. Food? ah yes, Was nice enough, despite what was supposed to be brown rice, I popped to the supermarket and got myself some food to have at home. First and last time for me, sorry."
