"This was our experience. It may only be a one off but it shows how management got it so wrong. When we went there, the back of the restaurant was sectioned off for a party of 50+ people. The noise and music level was horrendous. Like we were eating in the middle of a very rowdy suburban nightclub. This goes on for the duration of the whole meal and we had to shout to get heard most of the time. Also, as a result of this, there is only one toilet cubicle for everyone else in the restaurant as the other toilets are in the party area. Unacceptable. The food itself is nothing to write home about but the servers were very inexperienced and got many things wrong. Our waitress was attentive and apologetic but there is nothing she can do about any of the above and we just felt sorry for her. We told management about this at the end of the meal but only got a shrug. I hope the party pay them enough as I wont be going back here. What a shame as the Criterion (which this used to be) was a very classy though admittedly a little stiffy joint."
