Pub • Thai • Pizza • Pub Kitchen
"For such a lovely looking pub i am consistently disappointed in The Norbiton. I live just around the corner and have visited on a few occasions recently and the customer service is just awful. When it is quiet the staff make you feel invisible and a nuisance, when it’s busy they prioritise serving their friends. Tonight i was waiting at the bar for around 15 minutes as people who walked up behind me were being served first and eventually i just gave up and had my partner order instead as i was getting upset. I run a pub myself and would be embarrassed if my staff treated our customers like this. I can understand being understaffed but this is a recurring problem at the pub. The food and drinks are not good enough to warrant enduring this poor level of service. It’s a shame, we would rather walk to another pub further away for better service and better food."
