"Yesterday, myself and five friends went to Brighton Lost Boys for a meal. We all placed our orders at the same time and sat down with our drinks, waiting for our food. The bar staff seemed uninterested in taking our orders and instead preferred to chat with friends at the bar. We were given bluetooth alarm devices that would flash red when our food was ready, indicating that we could pick it up from the kitchen window. We were also told we could get sauces and condiments from there. However, it was difficult to figure out the process, and I had to go back and forth between the bar and kitchen window three times with no success. After waiting for around 45 minutes and hunting for sauce, my device finally flashed, so I went to collect my food. Unfortunately, there was no one at the kitchen window to ask for sauces, so I had to eat my plain chips without any condiments. The burger was well made and presented, but it was a bit lacking in meat. The taste was decent, but not worth the nearly hour-long wait for a simple meal. My friends waited another 15 minutes after me, resulting in us all eating at different times and defeating the purpose of having a meal together. Even though we ordered basic menu items, the service was disappointing. This experience has left me with no desire to return for average chicken burgers and poor service."
