"The Nag's Head is conveniently located close to Wood Green tube station. My family and I were in the area to see a band at Alexandra Palace and decided to pop to the pub for a quick bite to eat before the show. We arrived just after 5pm, ordered some drinks and was advised that we could order food at 5.30 once the chef was back from their break. We went back to the bar at that time and ordered but was advised that they were out of fish and chips, so opted for 3 burgers and a plate of nachos instead. At 6.35, one of the burgers arrived but we were not provided with cutlery, seviettes or any sauces or seasoning etc. At 6.55pm, I went to the bar to see if I could get an update for the other 3 dishes and waited 15 minutes to speak to a member of staff. Another member of our party then came up to the other end of the bar and managed to speak to a member of staff quickly. He was advised that, although we had paid for 4 meals and drinks, only 1 meal was put through to the kitchen. As we had waited almost 2 hours for food, we asked to cancel the order and were provided with a cash refund for the missing food, despite paying by card. The member of staff that we spoke to did apologise for the error and kindly offered some bottles of beer for free. We explained that we needed to leave and didn't have time for more drinks and they suggested keeping the tops on and taking them with us. Unfortunately, when we tried to leave the pub, 2 of us got through and the other 2 were stopped by the bouncers on the door. They then told the 2 of us who had gotten out, to get back in the pub and that we couldn't take the drinks with us. We explained that the bar staff gave us the drinks as an apology and the bouncers said that they wouldn't have given them to us to take with us (even though the lids were on the bottles). When we tried to protest that this was not fair, we were advised that if we made a fuss, we'd be barred from the pub. It was quite embarrassing to be spoken to like this in front of those who were going in/out of the pub, so we decided to cut our losses and leave the drinks. Even then, they insisted on patting down my brother, as they thought he had hidden a bottle in his pocket (he hadn't). In addition to the above, when I went to the women's toilets before leaving, they were dirty and only 2 stalls had toilet paper available. The sign on the door showed that they had not been cleaned since 9am that day. The staff on site did seem very busy, so perhaps they were short staffed and had been unable to clean as often as normal. I can forgive mistakes and the offer of free drinks and a refund was appreciated. It is a shame that we offered drinks to take away and then have them taken off of us though. A combination of waiting over an hour for 1 burger, not being given cutlery, dirty toilets, 3/4 of our order being missed and then the interaction with the bouncers has made it so that, even though we were not barred as threatened, we will not be heading back to this pub."
