"My family had booked the conservatory area for my hen party. On the day, the owner phoned to check with us in the morning if the booking was fine it was. Then about before we are due to arrive, and my family have...arrived to decorate the room he tells us that we can no longer have it because it has already been booked. Even though we booked it weeks earlier and spoken about it on multiple occasions to check the details. To add insult to injury, the manager also tells us that we changed the date earlier in the week when no one did. Plus management called in the morning to confirm the booking. Then they refused to move the other people out saying it was a wedding occasion but when we arrived, it was clearly a birthday. Furthermore we were then placed in the main area, but my family had spent loads of effort and money on decorations which we simply could not put up. Had we known how shoddy this would be, we could have done it anywhere else. I had about guests some of whom had travelled hours and from many different areas in the country to be there, only to receive this awful experience. The management told us that no one else would be allowed in the main area to accommodate us, again you have guessed it. Yet another lie. About later the tables were full of people and they had clearly not done as promised. The service was also slow, and terrible. The owners of this establishment are awful people. If you have double booked, admit to it and offer a larger discount. Instead they just ruined what was supposed to be an amazing night full of memories through anger and inconvenience. We couldn’t do any of the games or the preparation we had planned. Worst experience with memories of India ever. Do not recommend this place ever."
