"We made a reservation through OpenTable, which was confirmed. The day before our booking, we received an email asking us to confirm again, which we did. However, when we arrived at the restaurant, we were told that there was no reservation under our name. Despite showing them the booking reference and the two confirmations on my phone, we were still not able to get a table. It was a Christmas treat for us and we had traveled a long distance, so it was disappointing not to be able to dine at the restaurant."
