Full • Wine • British • Bar-lounge
"Fantastic location but some terrible customer service. We arrived on Friday evening after having requested a restaurant booking for 8:30. Our train was delayed and at 8:15 we called the hotel to ask if our table could be pushed back to 8:45 but were told the restaurant was closing at 8:30. I mentioned the restaurant reservation but they said it was a mixup and that was for breakfast in the morning until then I admit I had not ever experienced any hotel taking timed bookings for breakfast. I explained we had come from London and it was a Friday evening, could they not offer us any food? The man on the phone said they could offer 'some biscuits '. Said there was nothing else open anywhere close and that they had this problem a lot. Perhaps then devise a solution for your customers given arriving at 8:45 on a Friday after a long journey is a fairly normal occurrence? Rooms: 3 Service: 1 Location: 5"
