"We have been ordering from this restaurant frequently over the past few years and have recommended it to many people. However, our opinion changed after our experience last night. I ordered a custom pizza with four toppings - black olives, sweet peppers, pineapple, and pepperoni from their website. There was a section for special instructions where I specified that the pepperoni should only be on half of the pizza because my wife and daughter are vegetarian. I called the restaurant immediately after placing the order to confirm this with a polite young lady. When the pizza arrived, I discovered that the pepperoni was spread all over the entire pizza. I called the restaurant again and spoke to the same lady, who informed me that having toppings on only half of the pizza is considered an additional charge. I was frustrated as this was not communicated to me earlier. I spoke to the manager who was dismissive and unapologetic, insisting that I contact the website for further assistance. Despite my wife's efforts to explain the situation, the manager refused to provide a proper solution and even threatened to block our number. The customer service was extremely lacking and we were left feeling disappointed and disrespected. We do not recommend ordering from this restaurant unless you want to risk a similar unpleasant experience."
