Wine • Steak • Seafood • British
"Worst experience ever. From the moment we arrived it was terrible. The table was sticky. The menu that I received the day prior when confirming our booking wasn’t available. Very few food options and 3 things of the very limited menu wasn’t available. The first salad came and the last person got their food (a cheese platter so no cooking needed) 20 mins after the first person got theirs meaning most people were already finished when she got her food. We ordered truffle fries which never arrived either. The worst part however was when I complained to the manager he raised his voice at me and said no, I was wrong about the menu. That is only during the week (attached see photo of what I received) he was so rude and I was honestly shocked that a manager can act in such a terrible way to a paying customer. I told him that I already complained numerous times to the waiter and he didn’t even walk over and asked if everything was alright. He then said well nobody told him there was a problem (again that’s your team that is not good) when the waiter said no she did tell him there was a complaint. All in all an absolute terrible experience and very disappointed in the manager."
