"We had gone for afternoon tea for our birthday and had stated that one of us was vegetarian and the other was pescatarian on our notes when placing the booking. We were greeted by the restaurant manager who referred to our booking and we mentioned again our requirements and she fully understood this. We sat down and was greeted by the waitress who was very pleasant and offered us the tea menu which was amazing, however when bringing out the sandwiches, both sandwiches appeared with meat on them. When we spotted this, she apologized and went back to the kitchen. We then had to wait another 20 minutes for the sandwiches to come out. The Pescatarian came first and had one tiny piece of rocket with the salmon, then the vegan sandwiches came out. All 4 sandwiches were cream cheese and cucumber. All 4! Considering this is a 5* hotel, this was ridiculous to pay £22.50 for 4 of the same simple sandwiches and on top of that, the bread was stale. We made another complaint about the bread and 20 minutes went by and we were given brand new sandwiches. The vegan sandwiches had changed with a selection of sandwich fillings that were much better, after approaching the waitress to explain it was ridiculous I was paying £22.50 for the same sandwiches I could make at home. The bread was still stale, but after 3 attempts of getting sandwiches we just gave up. The Manager of the restaurant was very sweet and her customer service was outstanding. She came over and apologised about the mix up, offered us some champagne or mocktails (we were over the whole experience and just wanted to leave), gave us her business card and said that the afternoon tea was on the house. The whole experience was dreadful, I would never recommend this place to anyone. It is a shame as the manager's customer service was really good, however the whole experience was just ruined."
