"The worst restaurant in Windsor. I came here on my birthday last year and had the worst experience in a restaurant in my life. We had to wait for ages for our table, even though we had pre-booked one. Then we had to wait over twenty minutes for them to come over and ask us for our drinks orders. We were ready to order at that time so ordered our starters and mains. Our drinks came with our starters, nearly half hour after we had ordered. The drinks were watered down and the starters were not terrible, but not incredible either. We then waited for another half hour for our mains to arrive, but grew tired and hungry waiting, so in the end I had to chase up our waitress to demand where our food was because we were being ignored after waiting for ages. She told us it was going to be another twenty-thirty minutes. All she had to do was come over and explain to us in the first place that it was extra busy tonight so the food was going to take longer, but she had zero customer service skills. I asked to speak to the manager and was given the head waitress instead. We told her we were going because we could not wait any longer and we had already been seated for an hour and a half and not even received our main meals yet. She took the starters off our receipt and only charged us for the drinks. This could have been avoided if someone had the decency to explain to us what was going on. We could have then decided whether we wanted to stay and order a few more drinks while we waited for our meal, or chosen to go somewhere else. By the time this ordeal was over, it was after 10pm and too late to get into any other restaurant. In the end, we decided to go home and order Dominos. My 29th birthday was spent in a foul mood, in the worst restaurant ever without even eating there. Thanks for ruining my birthday, Charley's Horse. And thanks for retrieving it, Dominos."
