"The steampacket is beautifully decorated and has a lovely atmosphere but that is where the positives end. The service was absolutely shocking! We were pointed to a table, by a waitress who was more focused on cleaning glasses behind the bar, we weren’t given menus so had to get them ourselves, no one told us we need to order at the bar so we were sat waiting for ages until another couple asked what the situation was bearing in mind there were only three couples in the restaurant at this point so the wait staff were not busy. When the coffee came over it was cold, and after we had ordered and paid we were told one of the meals couldn’t be fulfilled because they were out of smoked salmon (which actually impacted both meals). No apology and more interested in moving furniture than serving customers. On the whole, a pretty terrible experience."
