"This has been a go to place to take visiting family and friends for years because of the great range of foods to accommodate different tastes and dietary needs, interesting decor and views over the marina. After our most recent visit we will be...looking for somewhere new. We couldn't sit where we wanted staff said the upstairs was closed for a private function. We saw no evidence of one, and were there til after 10pm. There were plenty of staff at the bar but table service was badly understaffed, we waited ages for anyone to come to us and were told we had to order via app which wouldn't work on our phones. Then we were told that over half the menu was off, due to supply shortages, but the staff weren't clear what was and wasn't available. Eventually, from a very restricted range (mainly brunch items and this was late evening) we ended up with some miserable plates of food, including bacon butties that would have been disappointing if you'd been given them at a roadside burger van flabby bacon, stodgy baps. When it came to drinks, again we were told that our favourites weren't available because of ingredients that were out of stock. Service was very slow, terse and unfriendly. When we complained we had a rude and sarcastic response from the manager. Only giving it a second star because the location and decor are still great and the bar staff were friendly."
