"Was disappointed with the brunch, refills were slow for the drinks. I had booked in advance and specified this was for my birthday celebrations and for 9 people, the table and area I was given was poor compared to every other table/ group, we had two uneven tables joined together. Made it hard to communicate with each-other as it seemed like we were on 2 separate tables. With the food even though I wrote in the notes when pre-ordering about how we wanted the steaks cooked the lady still came over and asked how we wanted the steaks cooked, when I said to her I had written it in the comments she said she hadn’t checked the comments so took it again from me. I said I wanted my steak medium rare and I was served a medium- well done chewy steak and had to send it back and wait for the correct cooked steak whilst everyone else was eating! A few of my friends went for the chicken, all of them complained about how dry and tasteless it was, very disappointing especially having to pay £60. I had paid a deposit on the booking of £160 yet the staff still presented me with a full bill without deducting the deposit amount from the total bill and stuck a whooping £67.50 service charge. So I had to go up and get it rectified. They clearly had not clicked on my name when processing the bill because had they have done this it would not have happened. I saw the man click on my name and it said on there that I had paid £160. For a £60 bottomless brunch I expect better food and more drinks. I go to brunches often and have had better food and much more drinks and paid much less. This did not feel like birthday celebrations and quite frankly I was disappointed with it. Why have a comment section if no one bothers to read it? Botanist you need to do better!"
