"The booking system is terrible. Despite confirming my booking online and receiving an email confirmation, we were greeted with blank stares on arrival and told that they had no record of our booking, finally discovering that they had us booked in for 15.15 instead of 13.15, as per the confirmation email. Barely an apology was forthcoming and we were crammed into a tiny corner before finally being reseated. Our party included my 92 year old, diabetic Mother whose birthday it was. The standard of the food at the Wheatley is still excellent but something has gone badly wrong with the service our experience last time we visited, several weeks ago, was equally chaotic. This does need addressing asap before the Wheatley’s excellent reputation which has been carefully built up since it opened, is quickly destroyed: word spreads very quickly in Ilkley!"
