"Usually this chain is well managed and there is a consistent high standard of quality, service and cleanliness. Not sure what is happening at Holborn but lacking over past few weeks culminating with a very poor experience this week. Unfortunately for the team the computers were down, or at least the display screens, so I suspect they were under some pressure. The areas to collect napkins and cutlery was very dirty with piles of other people's leftovers on the side. There were so many staff serving behind the counter and all shouting over each other, which just added to the noise and lack of coordination. I also noticed that the person serving the soups likes to fill up pots and leave them above the counter which means you often get a less than hot soup if taking away and at worst barely warm. Surely the service is about the customer experience and not what is easy for the staff?"
