Restaurants that offer Bombardier Ale (4.7

Bombardier Ale (4.7
The Waterway

The Waterway

➤ 54 Formosa StreetW9 2JU, London, United Kingdom

Bars • Pasta • Steak • French

"We had booked a table on the upper terrace for lunch. The food was good and afterwards we stayed on for the afternoon. It's a lovely canalside location but we found the front of house staff excessively officious, inhospitable and unpleasant their rudeness spoiled...our afternoon. Some examples: 1. We were a table of 4 and one extra friend joined us after lunch. She'd barely even sat down when the front of house hostess came flying over and interrupted our conversation to tell us that no more than 4 people were allowed at our table and we'd have to move. The terrace was almost completely empty at that point and we were settled and happy where we were. In the end she grudgingly said we could stay where we were for a short while. 2. We got talking to some guys at a table nearby, one of whom was launching a new hot chocolate and kindly offered us some samples. Not only did the restaurant staff refuse to provide hot water so we could try this (even when we offered to buy a pot of tea he said we couldn't have one as he knew we'd use the hot water to make the hot chocolate within a few minutes they had come over and interrupted our discussion again to tell us we weren't allowed to have the samples (a couple of small cups) visible on the table and had to put them in our bags. So rude and totally ridiculous. I have since tried the hot chocolate at home and it's a lot better than what The Waterway served me last time I had hot chocolate there, so maybe they should have shown a bit of interest. 3. We were kicked off our table by the rude hostess at 6 p.m. even though the terrace was still almost empty, and sent to sit in a draughty lower area with no table service. After another hour I noticed the terrace was still mostly empty and asked staff why we had been moved. It turned out that they had moved us, existing customers, off our table in case of walk-ins for dinner At no point did anyone ask us if we would like to order dinner. Were it not for the unpleasantness of the staff, this would have been a four-star review, but I have never felt so unwelcome as I did at this restaurant. The staff need to sort out their miserable attitudes and learn the meaning of hospitality."

The Waterway

The Waterway

➤ 54 Formosa Street London, W9 2JU, United Kingdom

Bars • Beer • Wine • Casual

"Booking for 11:30 am Sunday morning. Only serving brunch, which isn't normally an issue, but the brunch menu offerings were a ridiculously small selection. A couple of actual mains and then a bunch of sides. Also, no one stated that there would ONLY be brunch on offer at the time of booking or confirmation (spoke with someone on the phone for confirmation). The waiter, while genuinely nice, seemed completely lost. We decided to wait until 12:00 for the lunch menu, and still had to ask a couple of times to see the lunch menu so we could order when able. The roast sirloin and fish and chips were great, but the pork was very dry. It wasn't very busy but seemed utter chaos. The other tables around us were having issues getting anyone over to place orders or ask for additional items (even had to ask for salt and pepper, not already on the tables). We go there often enough, and it's normally very good. This was hopefully just an off day for everyone. Will definitely go back. Suggest though that if they're only serving brunch until 12:00 that there should be more on offer. The Summerhouse brunch menu puts this one to shame."