"Such a beautiful hotel! From the moment we walked in we felt so at ease and well looked after. Every single staff member had a smile on their faces and nothing was too much trouble. Sol checked us in late in the evening and could not have been friendlier. He told us a little about the hotel and made us feel really special! The room was very large and beautifully decorated. The bathroom had a large shower and a stand alone bath (which could probably fit a whole family.. . The breakfast staff was super lovely and accommodating, topping up our teas coffees and checking up on us. When we came down for breakfast the second day, Ian remembered our hot drinks of choice and it was brought over to us before we even had a chance to ask for it. If you're looking for exceptional service in Birmingham's most beautiful hotel, this is it. The whole hotel is extremely clean, the food and drinks are delicious and the service is superb. I wish I had time to come every weekend!"
