Brie Cranberry
High Tea Experience at The Cliff

High Tea Experience at The Cliff

Cliff Hill GorlestononseaGreat Yarmouth NR31 6DH, Norfolk, United Kingdom

Steak • Coffee • British • High Tea


"Came to look at hotel last year to book for November this year. Looked very impressive. How wrong was I. Booked for two nights. Arrived 4-30pm. Room was nothing special and was very cold. Went out for a meal and retuned at 9-30pm. I booked a twin room as my husband has many health problems which I won’t go into. Got into my bed and had quite a shock. The mattress was lumpy and the buttons had been covered with material held down with a metal staple . So uncomfortable.Think I fell asleep at 3am. Woke up at 6am. I had to put my jumper and scarf on, was so cold. Had a lovely breakfast and staff were very nice. Spoke to the manager about the mattress and the cold room. Went out for the day and came back early as I was absolutely shattered. Same mattress and still freezing cold . Went to reception and asked for the manager and was told they where fully booked and could do anything about it. He followed me back to our room to look at the mattress. Which shows he did absolutely nothing to help . He had all day to do something about it but obviously couldn’t be bothered . He said our choices were to sleep on the same mattress or leave. Now I’m nearly 74 years of age and paid a lot of money to sleep here. Told him again I couldn’t sleep on it so he told us to leave. On a very cold night and pouring with rain ,we checked out and not knowing the area we just sat in the car . He did mention another hotel In Yarmouth which we ended up at and I want to thank him for that as it was so much better then the Cliffs We got a full refund . Didn’t make up for the horrible experience."