"I took my mother for Afternoon Tea on Mother’s Day. Service was very chaotic. They had run out of Assam Tea. The sandwiches were very bland and my mum said the scones were stale. The cakes were nice. I just felt the service was poor. We were given our tea and sandwiches. After that, we never saw the waiter again. The table next to us waited over an hour for their sandwiches. I think they did not have enough staff and by serving both afternoon tea and Sunday roast, the kitchen was put under a lot of pressure. Update on 15/03/2024: Despite dining at the hotel on a day when it was raining heavily, the hotel has issued a Penalty Charge Notice seeking payment of a reduced fee of £60 within 14 days or £100 after that. I rang the hotel and was told this would be cancelled but what a shambles of an establishment. I attended the hotel with my disabled mum, spoke to the receptionist, the waiter and waitress and paid my bill with no mention by any of the staff about any issue with using the hotel car park to dine at the hotel’s restaurant. Attend this establishment at your peril. The service was poor on the day itself but expect to pay extra in parking fines on top of your food bill. Never ever booking this place again."
