"I came here with my partner and two friends for lunch least not to see my two friends as my partner and I do not live in Edinburgh. When we arrived, we went through to the back room and both noticed and realised the young woman who was behind the counter was on her own, she was serving, washing up, clearing tables, and taking orders and she explained to us she had been let down 24 hours earlier by one of her colleagues. The woman did not complain and on behalf of my partner, my two friends and myself we thank her for all she did and the service she gave us. Due to the time of day and the issue which had let her down there was only a handful of sandwiches left and due to my partner and I arriving earlier we bought them as other guests had the same idea and thanks to your colleague, she explained to the other people we had put our order in first and the other guests did not complain or make a scene. The food we did have was tasty and served well and my party and I were happy. Before we left, we all used the toilet which is down in the basement and not easy to get too if you are tall as I had to lower my head as I walked down the stairs. The toilet itself was fairly clean as sadly the person who used the toilet before me had not flushed it properly, the sink also was not clean either which I wiped before using it, similarly there were a few pieces of toilet paper on the floor which I picked up and wiped the seat again before one of my friends used the toilet. All in all my party and I were fairly happy with our visit and would come again and yet on behalf of my party I would like to thank your colleague for all she had to do singlehandedly, and we wish her well as we did not get her name."
