"We arrived at the restaurant half an hour early and were promptly seated at our table, which was great. We enjoyed some drinks and conversation before placing our order. We were informed that the kitchen was busy and there would be a slight delay, which we understood given the packed restaurant. However, after an hour passed, we still hadn't received our food while other tables that arrived after us were being served. Just as we were about to inquire about our order, the Head chef realized that it hadn't been placed yet. We decided to cancel our starters and just ordered our mains, as we were quite hungry by then. Fortunately, the food arrived quickly and was beautifully presented and delicious. Dessert was also homemade and delightful. The only disappointment was the lack of apology for the delay and mishap with our order. A simple gesture of apology would have gone a long way in improving our overall experience."
