"I have visited Hickory’s countless times and have always enjoyed the food, the atmosphere, and the staff. However, after my recent experience at their Super Bowl event, I felt it was important to share this review. My friend and I had a fantastic evening, and midway through, we started to feel a bit hungry, so we decided to order some fried chicken from the Super Bowl menu. Unfortunately, I had to wait 40 minutes just to inquire about the food, as it hadn’t arrived yet. Once it finally came, though, it was delicious, as always. The staff were incredibly apologetic and went above and beyond to rectify their mistake. I don’t hold any resentment about the wait—given how busy it was, I didn’t expect super-fast service. Additionally, the compensation for the wait exceeded my expectations and only reinforced my belief that the restaurant and its employees are some of the most dedicated, welcoming, and attentive I’ve ever encountered. I would be very proud to have them as my colleagues."
