"This restaurant is poorly managed, resulting in terrible service that led to a disappointing experience. We waited ten minutes at the counter before a staff member finally took our order, only to be told that it would take another 15 minutes or more to prepare. Frustrated, we ended up ordering to go. The whole process was a complete disaster. Our order was supposed to be simple - a waffle, two slices of hot chocolate cake, and a milkshake. However, they managed to completely mess it up by forgetting the waffle and serving us cold cake straight from the fridge. We had to reheat everything in the microwave at home. Every time we bring our children here, it ends up being a terrible experience and far from child-friendly. The staff seem indifferent and the customer service is terrible. We have decided never to return, but unfortunately, it is the only place nearby for cake and ice cream. This establishment should consider closing down if they are not willing to invest in proper training for their staff. It is a worrying thought to imagine what could happen if someone had a food allergy in this place. I strongly urge others to avoid this place and take their kids elsewhere for a more enjoyable dessert experience."
